 WALDEN
COMPUTERS |
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CALL for Sales or Service 630-805-4600 |
CALL for |
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Definitions:
Site Evaluation: Evaluate
Computer network and write up report of recommendations and estimate for
contract repair.
Time & Material: Pay
as you go for parts and service.
Retainer: Advance
payment for T&M calls for reduced rates.
Contract: Monthly
fee per equipment unit.
24 X 7: Around the clock
service.
Fixed Rates: Flat fees
for specific installations.
New Installations: New equipment
setup, configuration, and testing.
Upgrade Installations:
New Installation plus DATA transfer.
Phone Support: Repair
of equipment or consulting over the telephone.
Remote Support: Repair
of equipment by remote console, dial-up or TCP/IP.
Business Customer: Computer
equipment located at a business address or equipment located at a residence
(home office) that is used for a business. All Server/Client networks
are considered business customers, regardless of the equipment use.
Residential Customer: Computer
equipment located at a residential address that is not used for business
purpose.
Service Level Agreement: Advance
payment for T&M calls for reduced rates.
Hours of Operation: Advance
payment for T&M calls for reduced rates.
Response Time: Advance
payment for T&M calls for reduced rates.
Back up & Virus repair: Advance
payment for T&M calls for reduced rates.
Rates:
Site Evaluation: No Charge. Required for Sales evaluation.
Time and Material: Pay as you go for parts and service.
| Business Customer | 145.00 per hour (no travel) 1HR minimum |
| Residential Customer | 95.00 per hour (no travel) 1HR minimum |
| Time is charged if the technician goes to the store, during the service call, to purchase a part that is needed to repair the equipment. No travel charge if technician picks up the part on the way to the service call or if a return trip is scheduled to complete the repair. | |
Business Retainer: Advance payment for T&M calls for reduced rates.
| Number of hours | Hourly Rate | Total Retainer |
| 10 HRS (intro rate only) | 100.00 per hour | 1000.00 |
| 25 HRS | 130.00 per hour | 3250.00 |
| 50 HRS | 120.00 per hour | 6000.00 |
| 75 HRS | 100.00 per hour | 7500.00 |
| 100 HRS | 80.00 per hour | 8000.00 |
Residential Retainer: Advance payment for T&M calls for reduced rates.
| Number of hours | Hourly Rate | Total Retainer |
| 5 HRS (intro rate only) | 70.00 per hour | 350.00 |
| 10 HRS | 85.00 per hour | 850.00 |
| 20 HRS | 80.00 per hour | 1600.00 |
| 30 HRS | 70.00 per hour | 2100.00 |
| 40 HRS | 60.00 per hour | 2400.00 |
Contract: Monthly fee per equipment unit. (ie. Computer, monitor, printer, server, router, scanner) Service during regular business hours. After hours are charged at regular T&M rates or Retainer rates. Call SALES to schedule Site Evaluation.
24 X 7: Monthly fee per equipment unit. (ie. Computer, monitor, printer, server, router, scanner) Around the clock service. Call SALES to schedule Site Evaluation.
Fixed Rates: Flat fees for specific installations.
| DSL/Cable installation to 1 computer | |
| DSL/Cable/Router to 1 computer | |
| Additional computers to DSL/Cable/Router | |
| DSL/Cable/Wireless Router to 1 computer | |
| DSL/Cable/Wireless Router to 2 computer | |
| DSL/Cable/Wireless Router to 3 computer | |
| DSL/Cable/Wireless Router to 4 computer | |
| 1 Email account setup for 1 computer |
New Installations:Call SALES to schedule Site Evaluation.
Upgrade Installations: Call SALES to schedule Site Evaluation.
Phone Support: 15.00 per month per person. Unlimited calls.
Remote Support: Repairs billed at regular T&M rates or Retainer rates.
Revised: 4-16-05